– OS, networking, hardware issues NOT supported.įreehand offers professional consulting and fee-based support on unsupported topics, for users outside of the support period, operating non-shipping versions (end of life), and operating previously supported (dropped) Epson hardware.īy appointment only. – Product training is NOT included with FREE Live Agent Support. (Trial and Current Shipping License Users)Ī) Trial user support is for the duration of the trial period from activation through expiration.ī) Live Agent Support is offered for the full term of an annual software license. Terms and Conditions of Live Agent Support Do not delay your resolution – submit a ticket as soon as you need help -answer ALL the questions asked by the technician. We are fully staffed with knowledgeable technicians who are waiting to assist you. You will also benefit from having a written record and instructions to refer to. Replies are during business hours (M-F, 9 am to 6 pm EST) excluding holidays or office closures.įreehand requires ticket submissions in order to have a written record of your issue and information.
#SEPARATION STUDIO 4 SERIAL NUMBER UPGRADE#
The suggested solution is always an upgrade to the current version to receive all advantages and benefits.Īccess to Live Agent Support is via an online ticket submission.
#SEPARATION STUDIO 4 SERIAL NUMBER SERIAL NUMBER#
Legacy version user support does NOT include serial number license transfer/crash resets. Agents will direct you to valuable self-help articles and videos and/or provide written solutions to user requests when available. Previous version users have free access to self-help online documents, resources and videos as well as Live Agent Support. Users of previous versions/licenses can switch to annual licenses to receive the same advantages. Active annual license users also receive free updates. Freehand Graphics, Inc., AKA, Freehand, includes Live Agent Support for all active license holders of AccuRIP™ Emerald and Spot Process™ Separation Studio™ NXT, plus users of the genuine All Black Ink™ and Dmax™ Dye Inkjet Ink products. THE SUPPORT TERMS AND CONDITIONS PROVIDED HERE SUPERSEDE ALL OTHERS.
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